1. APPOINTMENTS & WALK-INS

• Appointments are recommended to ensure availability, though walk-ins are welcome if space allows.
• A non-refundable deposit may be required to book and will be applied to your final purchase.
• Please arrive on time. A 10-minute grace period is allowed before your appointment may be canceled or rescheduled, depending on availability.

2. AGE REQUIREMENTS

• Clients must be at least 12 years old to receive permanent jewelry.
• Clients between the ages of 5 and 12 years old are eligible to participate in the bespoke jewelry experience, however, for safety and comfort, all jewelry in this age group will be secured using a clasp rather than by welding.
• Minors (under 18) must be accompanied by a parent or legal guardian.
• A signed waiver is required for all clients.

3. HEALTH & SAFETY

• We do not offer services to individuals with pacemakers or medical conditions that may be impacted by the welding process.
• Please disclose any metal allergies or sensitivities before selecting your jewelry.
• The procedure is quick and painless, but clients must remain still during welding for safety.

4. JEWELRY & WARRANTY

• All permanent jewelry sales are final - no refunds or exchanges after the piece is welded.
• We use high-quality 14K Gold, Gold-Filled and .925 Sterling Silver. Normal wear and tear is expected over time.
• If your jewelry breaks due to a welding issue within 1 year, we'll re-weld it at no cost.
• After 1 year, re-welding or repairs may incur a small fee.
• If you need to remove your piece for medical reasons or otherwise, we offer a re-weld service for a fee.

5. CUSTOMIZATION & SIZING

• Clients must approve their chain selection and sizing before the piece is welded.
• Adjustments after welding require cutting and re-welding, which may include a fee.
• Custom orders or special requests may require additional processing time.

6. PAYMENT & REFUNDS

• Full payment is required at the time of service.
• We accept cash, credit/debit cards, and digital payment options.
• All sales are final. No refunds or exchanges once the jewelry has been welded.
• Gift cards are non-refundable but do not expire.

7. CANCELLATIONS & RESCHEDULING

• Cancellations must be made at least 24 hours in advance to transfer your deposit to a future appointment.
• No-shows and late cancellations will result in the forfeiture of your deposit.

8. GROUP BOOKINGS & EVENTS

• We offer private parties and group events. A deposit is required to secure your date.
• Travel fees may apply for mobile or pop-up events based on distance.

9. PHOTOGRAPHY & SOCIAL MEDIA

• We may take photos or videos during your appointment for marketing purposes.
• If you prefer not to be featured, please let us know before your appointment begins.

10. LIABILITY WAIVER

• Permanent jewelry is a voluntary cosmetic service.
• We are not liable for damage caused by improper care, metal sensitivities, or external factors such as snagging.
• By receiving our services, you agree to release our business from any liability related to the jewelry application or removal.